Refund

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

1. Eligibility for Refund

• Products must be returned within 30 days from the date of purchase.
• Items must be unused, undamaged, and in their original packaging with all labels and tags attached.
• Some items may be ineligible for return, including custom orders, clearance items, and specific categories as stated on the product page.

2. Return Process

• Request a Return: Contact our Customer Service team at online.support@saudiceramics.com or 9000 01267 to initiate a return. You’ll need to provide proof of purchase (receipt or order number).
• Return Shipping: Once your return request is approved, you will receive instructions for shipping the item back. Please note that customers are responsible for shipping costs unless the return is due to a defective product or an error on our part.
• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.

3. Refund Process

• Refunds will be processed within 7-10 business days of receiving the returned item.
• Refunds will be credited to the original payment method.
• For orders paid via credit card or bank transfer, refunds may take additional processing time depending on your bank or card issuer.

4. Exchanges

• If you would like to exchange an item, please follow the return process and place a new order for the desired product. Refunds for the original item will be processed as outlined above.

5. Non-Refundable Items

• Certain items are not eligible for return or refund, including custom orders, special orders, clearance items, and items marked "final sale."
• Gift cards, downloadable products, and items purchased in bulk (if specified) may also be ineligible for return.

6. Defective or Damaged Products

• If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange a replacement or issue a full refund, including any shipping charges.

7. Changes to the Policy

• Saudi Ceramics reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

 

For any questions or assistance, please reach out to our Customer Service team at 9000 01267. Thank you for shopping with Saudi Ceramics!