When receiving the products, the customer must check them and make sure of the size, colour, quantity, quality of the products and they are clear from any damage or breakage before signing the delivery card by delivery drivers, as the Saudi Ceramic Company will not be responsible after that if the customer signs the delivery card without notes. · The customer's signature on the receipt note (receipt paper/digitally) is considered an acknowledgment by him that he has received the products in a good condition and in conformity with the specifications. · The period for return is 30 days in the case of purchases the website and the application, provided that the calculation of the period begins in all cases from the date of issuing the invoice. Also, no return request will be accepted unless the original purchase invoice or registered mobile number is brought. · To accept the return of products, they must be transferred by the customer at his own expense to the company's warehouses, provided that they are in the condition in which they are upon purchase, unused, free of breakage or damage and that they are in their carton or packaging, including all its contents of accessories, etc. and attached with it. All offers and gifts that the buyer received when purchasing them. The company alone has the right to accept the return request or not. · The colour of the product varies according to the lighting at home or when photographing, and in this case, we do not accept exchange or return. By colour difference, we mean if the colour of the product is completely different, for example: if the required product is white and a black colour has been received. · Products that are sold in the same condition as the last product shown or sold without cartons or packaging are not subject to the return, exchange or warranty policy. · If the customer discovers defects in tiles or sanitary ware, such as curvature, difference in sizes, colour tone, etc., he shall inform the company during the return period specified in the first term above, before installation or use. He must return it in the factory packaging and in the condition, it was in when purchased. In the case that the product is used, or the defects are not reported to the company within the specified period, his right to request a return or replacement will be forfeited. · The quality department in the company alone, and not others, shall study and determine the validity or invalidity of defects in the products, provided that the replacement shall take place only if the result of the quality department's study is issued in the presence of the defect in the product. The customer shall bear the costs of transporting the products at his expense if this is not true. · Products that are damaged or that contain a manufacturing defect will not be replaced unless the defect or damage in them cannot be repaired, and the company is not responsible for any product being damaged or defective during installation, use or wrong storage on the part of the customer.